Frequently Asked Questions
No question too unusual
Across cargo, passenger charter, and complex global logistics, the questions we hear tend to be as varied as the missions themselves. Here are the ones that come up most.
Eyebrow Label
About Us
Uncompromising Integrity, Passion for Excellence, Continuous Improvement, Full-Spectrum Customer Focus, Responsibility
In the Americas: Orlando, FL is the corporate headquarters for National Airlines, Europe: NAL office in Frankfurt, Germany Africa, Middle East: NAL Cargo office is DXB, and Asia, Hong Kong, Tokyo, Shanghai, Kuala Lumpur, Hanoi
150+
On demand, flexible premium cargo and passenger charter services across the globe.
650+
Account & Billing
No, not at this time.
Baggage
Each passenger may bring one (1) carry-on (not to exceed 35 lbs. or 45″ in linear dimension) and one (1) personal item. All carry-on and personal items must fit under the seat in front of you or in the overhead bin.
An overweight or oversized bag will cost $75 USD.
Yes, 62 linear inches.
Yes, 100 pounds (45.45 kgs).
Generally no, however, limited quantities of some hazardous materials are permitted for carriage in both carry-on and/or checked baggage.
If the loss or damage is noticed prior to leaving the airport, please see a National Airlines representative to file a claim while at the airport. If the loss or damage is noticed after leaving the airport, please contact National Airlines at 1-888-472-9611 or via email at paxops@nationalairlines.com to file a claim.
National Airlines will investigate all Lost or Damaged Baggage Claims.
Careers
Depending on the role, you may be contacted for a virtual interview or in-person interview.
Yes, you can apply for multiple positions but cannot apply more than once for the same role.
Go to “Careers” at the bottom or click “Join our team” under the menu “This is National.” Find the open positions listed on the page. Click on the position link and it will take you to the job posting where you can apply online.
Currently, we do not offer internship opportunities, however, you may contact the Talent Acquisition team for further information through careers@nationalairlines.com
All open positions can be found on our website in the careers section. Every position provides a direct application link.
All open positions can be found on our website in the careers section. Every position provides a direct application link.
All other roles careers@nationalairlines.com or pilot recruitment pilotcareers@nationalairlines.com
We aim to set the standard of excellence in industry by providing unparalleled care for cargo and passengers. To consistently deliver relentless services, superlative solutions, and supreme agility with expediting speed. To add first-class value to every transaction that ultimately exalts total customer experience, anywhere in the world, any time of the day.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online process and need an alternative method for applying please contact the Talent Acquisition team at careers@nationalairlines.com
Please check your browser settings and allow permissions to open links or browser windows. For more assistance, please contact the Talent Acquisition team at careers@nationalairlines.com. For pilot applications, pilotcareers@nationalairlines.com
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For any additional information, please contact us at careers@nationalairlines.com
Check-in
The Check-In counters open three (3) hours prior to departure and close one (1) hour prior to departure.
No, not at this time.
The Check-In counters open three (3) hours prior to departure and close one (1) hour prior to departure. Remember, you are responsible for checking in with suitable time remaining to proceed through security screening and be present at your assigned departure gate 30 minutes prior to the scheduled departure time.
Curbside check-in is not available for National Airlines’ flights at any airport.
Contact
Telephone
- Reservations & Customer Service: 888-472-9611
- Lost & Damaged Baggage: 888-472-9611
- Reservations & Customer Service: paxops@nationalairlines.com
- Lost & Damaged Baggage: paxops@nationalairlines.com
Mail:
Customer Service
National Airlines
5955 T.G. Lee Blvd., Suite 500 Orlando, FL 32822
Identification & Documentation
For travel via air between the US and Canada, valid Passport Books are required for ALL passengers. Passport Cards, NEXUS Cards, and Enhanced Driver’s Licenses are NOT valid for international air travel.
Canadian law requires that minors who are not traveling with both parents carry a notarized affidavit of consent from the absent parents. List the full names of the child, both parents and the accompanying adults, the dates of the trip and a contact phone number for each parent. Minors who arrive at the border without appropriate documentation may be subject to additional security procedures. Divorced parents with sole custody and widowed parents must carry appropriate documentation, such as a court order or death certificate.
For travel via air between the US and Canada, valid Passport Books are required for ALL passengers. Passport Cards, NEXUS Cards, and Enhanced Driver’s Licenses are NOT valid for international air travel.
For domestic travel, adult passengers 18 and over must show valid identification at the airport checkpoint in order to travel.
- Driver’s licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)
- U.S. passport
- U.S. passport card
- DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
- U.S. military ID (active duty or retired military and their dependents, and DoD civilians)
- Permanent resident card
- Border crossing card
- DHS-designated enhanced driver’s license
- Airline or airport-issued ID (if issued under a TSA-approved security plan)
- Federally recognized, tribal-issued photo ID
- HSPD-12 PIV card
- Foreign government-issued passport
- Canadian provincial driver’s license or Indian and Northern Affairs Canada card
- Transportation worker identification credential
- Click here for more details
A government issued Real ID is required for all U.S. domestic travel.
In-Flight Services
Yes
Yes
- A Passenger occupying an exit seat:
- Must be at least 15 years of age
- Must be physically able to perform exit seating functions as determined by Flight Attendant assessment
- Must not require the use of assistive devices, except for contacts, eyeglasses, or hearing aids
- Must be able to read and understand printed and oral instructions related to emergency evacuation
- Must be able to communicate instructions to other passengers on board
- Must be able to reach upward, sideways, and downward to the location of the emergency exit
- Must be able to grasp and push, pull, turn, or otherwise manipulate mechanisms
- Must be able to push, shove, pull, or otherwise open the emergency exit
- Must be able to reach the emergency exit expeditiously
- Must be able to maintain balance while removing obstructions
- Must be able to exit expeditiously
- Must not be responsible for the care of other passengers, such as small children, on board the flight
- Must not have a condition that might cause the person harm if he or she performs one or more of the applicable functions
- A Passenger occupying an exit seat must, if called upon, be able to:
- Locate the emergency exit
- Recognize the emergency exit opening mechanism
- Comprehend the instructions for operating the emergency exit
- Operate the emergency exit
- Assess whether opening the emergency exit will increase the hazards to passengers
- Follow oral directions and hand signals given by crew members
- Assess the condition of an escape slide, activate the slide, stabilize the slide after deployment, and assist others in getting off the slide
- Lift out, hold, deposit on nearby seats or maneuver over the seat backs to the next row objects the size and weight of overwing exits
- Remove obstructions similar in size and weight to overwing exits
- Stow or secure the emergency exit door so that it will not impede use of the exit
- Pass expeditiously through the emergency exit and assess, select, and follow a safe path away from the emergency exit.